Your message
never arrives.
TeamChat is the messaging app. HarborCloud runs its cloud connection. Customers are missing messages, and both companies need to investigate.
Fix the outage.
Across company lines.
Relay connects two companies’ agents through Switch.
People approve what gets shared and changed.
One outage. Two teams.
Your message never arrives. Which company needs to fix it?
The problem between the teams
The answer is on both sides.
The context isn’t.
Engineers pass findings back and forth. Each answer creates another question. And their logs can contain customer information and private system details.
Relay gives the agents a shared incident to work through, while people control what leaves their company and what changes in it.
Follow one message
all the way through.
An illustrated walkthrough of the recorded incident.
Your message
Two agents.
Two private rooms.
TeamChat’s agent checks its app. HarborCloud’s agent checks its cloud. The detailed diagnostics stay with their own teams.
Share the finding.
Keep control.
Maya reviews the proposed finding before it reaches HarborCloud. The approved finding crosses through Switch. The private report stays behind.
The cloud is healthy.
Messages still fail.
Leo approves the cloud repair. All six cloud checks pass. But only 15 of 24 messages arrive. That result sends TeamChat’s agent back to the app.
24 sent.
24 arrived.
Maya approves the remaining app recovery. The same delivery test now passes. The earlier failed message is recovered once, even if it is requested again.
Watch the recorded executionIllustrated walkthrough1 of 5
Messages delivered13/24
TeamChatMessaging app
MMaya App ownerReview
TeamChat agentInvestigating delivery failures
Private diagnosticsStays with TeamChat
HarborCloudCloud platform
LLeo Cloud ownerReview
HarborCloud agentWaiting for the app’s finding
Private diagnosticsStays with HarborCloud
Cloud checksNot yet runA healthy cloud is only half the answer.
A customer sees one failure. The answer spans two companies.
Illustrative text. Delivery counts from the recorded local run.
That was the story.
Here’s the real thing.
Watch the agents work in Mattermost: private investigations, owner approvals, the failed delivery check, and the final recovery.
Relay in MattermostRecorded execution · 2:26
One conversation.
Clear ownership.
Switch carries the conversation between the agents and their owners. Relay adds the rules for what can cross the boundary, who can approve a repair, and how recovery gets checked.
Private investigationApproved sharingVerified delivery
Run it locally Explore the evidence